CUSTOMER SERVICE REPRESENTATIVE – $24/HR – $27/HR

AMERICAN ROCK SALT CO. LLC

POSITION DESCRIPTION – VAPORIZER


Position:                          Customer Service Representative

Department:                   Sales and Marketing

Reports To:                      Customer Service / Office Supervisor

FLSA Status:                     Non-Exempt

Code:                                VAP 1005

POSITION SUMMARY:
Processes orders received by telephone or electronically from customer or company employee. This position provides exceptional customer service and is the primary point of contact as it relates to troubleshooting customer issues regarding delivery times, shipments, and billing. The person in this role is responsible for interacting courteously, timely and professionally with those within the department, other internal departments, and customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage a heavy call volume while prioritizing day-to-day responsibilities of the job.
  • Enters received orders with timeliness and accuracy.
  • Updates orders with needed edits with timeliness and accuracy.   
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed.
  • Records and files copy of orders received.
  • Prints shipment documents and forwards to the Customer Service Supervisor for review.
  • Ensure customer orders are accurate.
  • Prepare and organize necessary reports supporting business decisions.
  • Recommend potential products and services to customers through data collection and anticipating the needs of the customer.
  • Maintain a positive ongoing business relationship with customers.
  • Maintains an updated customer name and address database.
  • Responsible for sending new pricing, with the correct multiplier, to all customers.
  • Other duties as assigned.

SKILLS:

  • Demonstrated experience working in customer service and/or order fulfillment.
  • Qualities: Team-minded; Customer service focused.  Attention to detail.  Ability to work in a fast-paced working environment. 

EDUCATION/TRAINING/EXPERIENCE

  • High School diploma and 2+ years of relevant experience in customer service, sales, and/or shipping and receiving.   

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting to 25 pounds for files and computer printouts on occasion.

COMPENSATION:

  • Position Pay Range: $24/HR – $27/HR
  • Phone Reimbursement: $60/month
  • This position is eligible for healthcare, 401K, and PTO benefits.
  • This position is eligible for the company’s discretionary bonus.
  • In-person position at Vaporizer’s Main Office: 245 Main Street, Moosup, CT 06354
  • Working Days: Monday – Friday
  • Working Hours: 8am – 4pm
  • Occasional evening and/or weekend hours as needed.

(1/15/2026)

PLEASE DOWNLOAD OUR APPLICATION, FILL OUT, SAVE YOUR CHANGES AND THEN UPLOAD USING THE FORM BELOW. THANK YOU!

Application:

https://americanrocksalt.com/wp-content/uploads/2022/08/ARS_Application_6_2021.pdf

Job Departments: Vaporizer
Job Locations: Moosup CT

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Undercutting
The extraction process begins with undercutting the mine walls level with the floor. A self-propelled undercutter carves a massive channel at the base of the deposit and across the entire room. This channel allows for a more efficient explosive blast and also helps create a smooth mine floor.
Drilling
Once the mine wall is undercut a special drilling machine bores small holes into the face of the salt. Then miners will prime these holes with explosive materials and prepare to start blasting.
Blasting
Miners ignite the explosives, creating a blast that dislodges 800 to 900 tons of rock salt in less than three seconds. The depth of the mine and cushion of the overburden absorbs the blast vibrations, preventing any surface damage to immediate and surrounding areas.
Loading
Huge front-end loaders transport the blasted rock salt to the primary crusher. Loaders dump their loads of salt into a powerful spinning crusher, where large pieces are quickly crushed and screened down to small pieces. The salt is then transported to the hoisting shaft where skip hoists bring the loads to the surface in a matter of seconds.
Transportation
Upon reaching the surface, the salt is stored here at the mine in our huge stockpile where it is loaded and sent out to customers by rail car or by truck.
Contact Information
Shipping Information
Contact Information
Shipping Information