CUSTOMER SERVICE/BID REPRESENTATIVE – $20/hr – $22.50/hr

POSITION SUMMARY:

Processes orders received by mail, telephone, fax, e-mail or personally from customer or company employee. Provide customer support regarding delivery times, shipments, and billing errors.

COMPENSATION:

  • Position Hourly Pay Range: $20/HR – $22.50/HR
  • Seasonal Employee: Anticipated employment from Fall 2025 – Spring 2026
  • In-person position at 3846 Retsof Road, Retsof, NY 14539
  • Working Days: Monday – Friday
  • Working Hours: Some flexibility, Anticipated 6-8 hours per day
  • Full-Time
  • This position is eligible for healthcare, dental, vision, 401K, and PTO benefits. https://americanrocksalt.com/mining-career/
  • Position: Customer Service/Bid Representative
  • Department: Sales and Marketing
  • Reports To: Customer Service/Office Supervisor
  • FLSA Status: Non-Exempt

Code: VAP 1005

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Edits orders received for price and nomenclature.
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed.
  • Completes order forms, or enters data into computer, to determine total cost of order.
  • Prints shipment documents and forwards to the Customer Service Supervisor for review.
  • Records or files copy of orders received.
  • Follow up on orders to ensure delivery by specified dates.
  • Prepares invoices and shipping documents such as export papers and commercial invoices.
  • Checks shipping orders to ensure they are accurate with regards to quantity shipped.
  • Receives and checks customer complaints.
  • Compiles statistics and prepares various reports for management as required.
  • Answers questions from customers on how a product operates or directs them to the person that is able to assist them.
  • Makes sure that quotes are processed through the quoting process in a timely manner.
  • Types quotes and maintains files for all quotes that are processed.
  • Maintains customer name and address database.
  • Responsible for sending new pricing, with the correct multiplier, to all customers.
  • Other duties as assigned.

SKILLS:

  • Demonstrated experience working in customer service and/or order fulfillment.
  • Qualities: Team-minded; Customer service focused. Ability to work in a fast-paced working environment.

EDUCATION/TRAINING/EXPERIENCE:

High School diploma or general education degree (GED); or one to three months related experience and/or training: or equivalent combination of education and experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required.

(07/22/2025)

Job Departments: Sales & Marketing
Job Types: Full Time
Job Locations: Finance Building - Retsof NY
Job Shifts: 1st Shift

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Undercutting
The extraction process begins with undercutting the mine walls level with the floor. A self-propelled undercutter carves a massive channel at the base of the deposit and across the entire room. This channel allows for a more efficient explosive blast and also helps create a smooth mine floor.
Drilling
Once the mine wall is undercut a special drilling machine bores small holes into the face of the salt. Then miners will prime these holes with explosive materials and prepare to start blasting.
Blasting
Miners ignite the explosives, creating a blast that dislodges 800 to 900 tons of rock salt in less than three seconds. The depth of the mine and cushion of the overburden absorbs the blast vibrations, preventing any surface damage to immediate and surrounding areas.
Loading
Huge front-end loaders transport the blasted rock salt to the primary crusher. Loaders dump their loads of salt into a powerful spinning crusher, where large pieces are quickly crushed and screened down to small pieces. The salt is then transported to the hoisting shaft where skip hoists bring the loads to the surface in a matter of seconds.
Transportation
Upon reaching the surface, the salt is stored here at the mine in our huge stockpile where it is loaded and sent out to customers by rail car or by truck.
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